Policies
Service policies
Clear expectations for cancellations, access, timing, and satisfaction.
Cancellation policy
Appointments should be changed or cancelled with at least 24 hours notice whenever possible. Late changes may be subject to a fee once backend billing is connected.
Arrival windows
Arrival times are treated as service windows rather than exact timestamps to account for travel and prior jobs.
Access readiness
Clients are responsible for providing safe entry instructions, parking details when relevant, and clear access to the property.
Satisfaction guarantee
If something material was missed, clients should report it within 24 hours so the issue can be reviewed promptly.